Yes, Crypto Haven is an officially registered, UK-based cloud
Crypto Haven initiative that prides itself on the security of its users.
Crypto Haven LTD Nr.: 12998506; Verify
24 Hartsdown Rd, Margate, CT9 5QT
How do I make a new account?
Opening a new Crypto Haven account is easy. Just follow the directions to sign up, enter
your details and quickly form an account with your chosen email and password.
Once you have agreed to Crypto Haven’s terms and conditions, you will receive a
confirmation email asking that you verify your email address. If you do not receive a
confirmation email, please check your spam folder and adjust your email settings to
ensure you don’t miss out on exciting future opportunities reserved for our newsletter
Once you have followed this, you will have access to your new
Crypto Haven account section and be able to begin enjoying the profitable world of
How can I erase my account?
In the unfortunate occasion that you wish to end your time with
Crypto Haven, closing your account could not be easier. Just get in touch with our
friendly customer support team and let them know that you wish to terminate your
Please remember that if you terminate your account you will permanently lose your stored
details and any funds.
How do I unlock my account?
The Crypto Haven customer support team reserves the ability to unlock your
Crypto Haven account for security reasons. If you require this service, simply use the
web contact form to submit a ticket to customer support. We will contact you using your
Crypto Haven account linked email to alert you when your account has been successfully
unlocked and is ready for use once more.
What can I do if I forget my 2FA code?
Due to security measures, Crypto Haven can only deactivate 2FA codes once approved
following a discussion between yourself and a member of the
Crypto Haven customer support team. If you require this service, simply submit a ticket
using the web contact form using the appropriate topic for a faster response. We will
contact you using your
Crypto Haven account linked email to let you know when your account has been
successfully unlocked and is ready for use once more.
How do I update my email address?
To update your email address, you first need to complete
Crypto Haven’s identification protocol for the protection of your personal information
and assets. If you require this, simply submit a ticket using the web contact form below
using the appropriate topics – be sure to specify whether or not you still have access
to your existing linked email.
Is it possible to set up a new wallet?
At current, Crypto Haven does not provide a wallet service. We cannot recommend any
specific wallet, only suggest you do your own research to discover the wallet that best
suits your needs. We do however feature explanations on different types of crypto wallet
available as a starting point for your research. Please be aware that it can take up to
48 hours for changes in linked wallets to be recognised by your
Crypto Haven account.
What are the payment methods and limits by which you operate?
Please find an overall list of our payment methods and limits below.
Crypto Haven accepts payment methods including credit/debit card (Visa, Mastercard) and
cryptocurrency (Bitcoin, Bitcoin Cash, Zcash, Litecoin, Dogecoin).
- 5 purchases per day
- 10 purchases per week
- 10 USD minimum purchase
- 6000 USD transaction limit
- 25000 USD daily/monthly purchase limit
- Unlimited purchases per day
- Unlimited purchases per week
- Unlimited minimum purchase
- Unlimited transaction limit
- Unlimited daily/monthly purchase limit
Please be aware that certain banks charge an additional fee to those purchasing
cryptocurrencies or related services. This is called Cash Advance, though it is
uncommon. If you are concerned, please contact your bank for further information.
If you wish for further clarification on any of the above information, please do not
hesitate to reach out to our friendly customer support for a swift resolution.
Where are my mining outputs?
There are occasional slight delays in the receipt of mining outputs following purchase.
Please see below for a list of the main reasons. If you do not find your answer, please
reach out to our friendly customer support for an efficient resolution.
I paid for my contract via debit/credit card within the last month
Please be aware that mining returns purchased via debit/credit card are held for 30 days
before release due to security reasons.
I bought my contract in the past 48 hours
Usual mining output receipt time is 24 hours following mining day. Due to timezone
overlaps and mining days running 00:00-23:59 UTC, please wait up to 48 hours to receive
your initial mining input. For follow-up purchases, you can expect to receive your
outputs each day.
If, however, you have purchased a contract in a time of presale, you will receive your
outputs at the time specified by the offer.
Once this holding period has passed, you will receive your outputs within 48 hours. For
follow-up purchases, you can expect to receive your outputs each day. If you are
uncertain, please reach out to our customer support.
Please remember that outputs are automatically conducted every 24 hours but final
transfers occur only once your account’s minimal transfer amounts have been met.
In the past 24 hours I’ve received no mining outputs
Occasionally mining outputs can be slightly delayed due to ongoing work by our team to
boost your mining performance. Such platform fluctuation is normal and nothing to be
concerned about with your asset security as our top priority.
In the same manner, you might receive your daily mining outputs slightly quicker than 24
hours since the last receipt.
I changed my wallet address recently
Simply head to your account section and check that your new wallet address is correct.
If it is, and you have not received your outputs for any other reason, please reach out
to our customer support.
Can you tell me the expected returns?
We cannot make any concrete statements regarding your contract’s performance due to the
flexibility of the
Crypto Haven market.
However, we can provide a general explanation of mining scenarios and their potential
avenues, plus provide guidance on generating your own predictions with some level of
Please remember that pre-agreed Crypto Haven maintenance fees should be factored in when
calculating the performance of your mining enterprise.
Please also remember that individual networks and valuators within the crypto market
will offer differing valuations and appreciations of network performance regarding the
specific cryptocurrencies being mined.
Can you please explain why my mining output is dropping?
Crypto Haven users recognise the volatility of the crypto markets and understand we have
no outright control over the rewards you enjoy. Occasionally they are less than
expected, often they are greater than expected. Reasons for the drop in your mining
output performance are mostly temporary and with excellent potential to reverse. If you
are concerned by your contract’s performance, please contact our customer support for a
swift explanation and sound resolution.
How frequent is the payment?
Crypto Haven contracts are a simple one time only payment. Certain variations of
contract will have a maintenance fee that will be deducted from your mining outputs.
These will be expressed clearly to you before you agree to any contract.
Why’s my allocation reverting to BTC (SHA-256)?
Don’t worry, it is only in appearance that the allocation is switching back. SHA-256 is
the default allocation that will be shown when viewing your mining allocation. Simply
click on the allocation tab referring to the currency you are mining to enjoy an
accurate allocation reportage. If you are unsure, please reach out to our friendly
customer support team.
Can you explain which coins can be mined using each algorithm?
Certainly – to make this clear to each
Crypto Haven user, we have included the table below where you can find allthe
information you need. If you are confused or require guidance, please raise a ticket
with our friendly customer support staff and they will be delighted to guide you in the
Please explain how your allocation works and the relevance of AUTO?
The algorithm that you choose to use in your mining contract can only be used to mine
select cryptocurrencies. Discover which cryptos can be mined by your chosen algorithm
AUTO refers to coins that are indirectly mined rather than direct mining as per the
above cryptocurrencies. AUTO coins run on a variable daily exchange rate.
Please can you explain the architectures and algorithms used by
As you may know, most cryptocurrency protocols draw on specific or semi-specific
architecture types and proof- of-work algorithms to fulfil the rules of their
Crypto Haven, we use the following (see table):
The crypto markets are incredibly fast paced with expected and unexpected changes
occurring. Please be aware that developers may alter mining factors that prompt
Crypto Haven’s expert team to take a different chip route with regards to mining your
chosen cryptocurrencies. We will of course update you on all changes relevant to your
contract by email.
How do I get started mining?
Simply select the coin you’d like to mine, purchase a contract and you’re on your way.
- First, purchase your hashpower following the instructions in your
Crypto Haven account area
- Choose your preferred payment method from cryptocurrency or debit/credit card
- Select your hashrate
- Review order and approve terms and conditions
- If you have a promo code, you can insert it before you confirm your order
- Time to confirm your order!
For those paying via cryptocurrency, send the correct amount to the address provided. It
is best to complete this as soon as possible as there is a chance that your order may
expire 30 mins or less after setting up. If this occurs, please get in touch with
customer support so that they may manually approve your order.
For those paying via debit/credit card, simply follow onscreen instructions including
identification check procedures.
Once your payment has been authorised, your mining order will be fulfilled and displayed
Crypto Haven page. If this does not occur, please get in touch with customer support so
that they may manually approve your order.
Can you explain the maintenance fee?
Certain Crypto Haven contracts feature maintenance fees that partially support
operational costs our end including cooling, electrical bills, physical maintenance and
hosting services plus other essential operational elements.
The amount will be expressed clearly to you before you agree to any contract, and will
be deducted in your chosen coin’s equivalent of the maintenance fee’s fixed USD value.
Can you explain what it means by open-ended contract?
Crypto Haven’s open-ended contracts are affected by three factors: difficult of mining,
exchange rate of BTC and USD, and maintenance fees (daily).
The first two factors are outside of
Crypto Haven’s control with any issue mitigated by our pledge to always use the most
powerful technologies available to us.
The latter factor, the maintenance fee, is in place to partially support operational
costs our end including cooling, electrical bills, physical maintenance and hosting
services plus other essential operational elements.
If the fee exceeds that of your mining output, your mining output will drop to zero. We
will then support the contract for 60 days in case it returns to activity (due to crypto
price increase or mining difficulty decrease).
If this does not occur, the contract will be terminated.
I have lost hashpower, why is this?
Your lesser hashpower may be due to contracts of yours being switched to inactive. This
occurs when mining rewards are not larger than the daily maintenance fee your contract
requires to run.
If you wish for further clarification, please contact customer support for a swift
Is it possible to change my contract to another product?
No, this is not possible. Once you have selected your coin of choice and mining has
started, there is no shifting. You may simply open another contract.
Are my mining outputs valid for purchasing further mining service contracts?
This is not currently possible but we are looking into this functionality for a future
Crypto Haven update. Until we create an automatic upgrade style feature, you can simply
grow your mining outputs in your account wallet then use them to purchase a new
My purchase order is expired – why?
For those paying for orders via cryptocurrency, there is a 30-minute window in which
cryptocurrencies can be sent to the
Crypto Haven wallet. After this length of time, the order window expires.
Simply set up the payment again and send your funds within 30 minutes or contact our
customer support to have the order approved manually.
Can I be refunded?
As clearly stated, all orders are non-refundable.
In what frequency do I receive my mining outputs?
At Crypto Haven we supply your mining outputs to your wallet as soon as the minimum
required amount for transfer has been met. It is unfortunately not possible to advance
or delay the sending of the mining deposit to meet any timed structure you may wish for.
If you wish to discover your account’s minimum transaction amounts, visit your wallet
section within your
Crypto Haven personal account area.
When Ethereum changes from PoW to PoS what will happen?
Ethereum’s current PoW (Proof of Work) model makes for gradual release to miners based
on proof of time and energy spent mining. Ethereum has stated that it is considering a
future switch to PoS (Proof of Stake) approach, which will rely on length of hold as
justification for release to miners.
This will result in the end of the possibility to mine Ethereum via
Crypto Haven. However, we will not disband the hashrate you have accumulated. We will
reattribute this in a way to be confirmed – but rest assured your hard time spent will
not go to waste.
We will be prompt to update you on any development in this field as and when it is
announced and takes place.
My transaction in the blockchain is being reported as unconfirmed – why?
Crypto Haven always uses the correct fees to have the relevant blockchain approve the
transaction as soon as your payment is received but occasionally there can be delays in
the blockchain. This is to be expected and is no cause for concern. Please wait up to 48
hours before contacting customer support.
My card’s been charged but I have no active contract – why?
Rest assured that no debit/credit card charge will ever be experienced if your contract
is not approved. If it is approved but delayed, you may experience a card charge before
you experience an approved order in your
Crypto Haven account page. This is to be expected and is no cause for concern. If you
have not made an order but have been charged, please contact customer support for a
What is Cash Advance and why have I been charged for it?
Certain banks charge an additional fee to those purchasing cryptocurrencies or related
services. This is called Cash Advance, though it is uncommon. If you are concerned,
please contact your bank for further information.
Can you explain how the affiliate program works?
The Crypto Haven affiliate program could not be easier to use or more profitable. It all
begins with an affiliate code that is unique to your account. Whenever a user registers
and inputs your referral code, they receive 3% discount on whatever purchase they make.
And you enjoy a significant hash power boost.
The more referrals you make, the higher your affiliate rank rises. And the higher your
affiliate rank, the bigger hashpower boost you enjoy.
It’s as simple and as profitable as that. We will be sure to remind you via your linked
email whenever your referral code is used.
Can you explain how affiliate URLs and promo codes differ?
When you participate in Crypto Haven’s affiliate program, you have access to affiliate
URLs and affiliate promotional codes.
URLs are specific to your account and used by your referrals to gain you hashpower
Promo codes, however, are used separately for any platform offers and can be entered by
new and existing accounts.
An affiliate URL and promotional code can be used in conjunction with the code taking
precedent. If both are used by a new account, only the code’s supplier will be factored
Can you explain the ranking method?
Crypto Haven provides a tiered affiliate program that acknowledges the efforts and
results of those who contribute to the growth of our platform. The number of referrals
you secure correlates directly to the bonuses you enjoy. Why not see how far up the
Crypto Haven rankings you can climb? With no limit to the rewarding potential of our
affiliate program, it’s a great idea!
How do I share my affiliate code?
There is no limit to the creativity you can call on when sharing your affiliate code.
Feature it on your favoured social media channels, give it out at university, call up
old friends and use it as a talking point to get back in touch.
How good are the affiliate rewards?
Crypto Haven is proud to provide industry-leading reward rates to our affiliate users.
From the start of your contribution, you will enjoy 5% of the hashpower your referral
chooses to purchase.
So if your referral enters your affiliate code then purchases a 10MH/s contract, you
enjoy a totally free 25MH/s. They also receive a discount of 3% on the price.
Please explain how affiliate ranks are gained or lost?
Crypto Haven affiliate ranks are simply based on the value of purchases made by all your
referrals within the last 100 days. Once a purchase passes 100 days in age, it is
omitted from your ranking’s calculation and your ranking is recalculated.
At any time, you can find your rank and performance metrics on the affiliate page of
Crypto Haven personal account area.
Why is my referral stuck on PENDING?
Occasionally there is a delay between the completion of your referral’s purchase and the
acknowledgement of the purchase by the
Crypto Haven system. Please be patient and be aware that finalisation can take up to 6
days to be approved. If a longer period of time has passed without sale confirmation,
please raise a ticket with our friendly customer support.
Do you want to hear how you can improve your affiliate program?
Yes, please! We value the feedback of our users and enjoy hearing everything positive
and negative that you have in mind to tell us regarding your
Crypto Haven experience.
Please reach out to our Customer Support staff using the appropriate subject to voice
your every compliment, complaint and suggestion so that we can keep evolving and
providing the world’s best cloud
Crypto Haven program.